Case Study: a leading multi-national office automation company achieves faster time-to-market and cost savings with HCL's replenishment management solution

Leading Multi-National Office Automation Company - Customer Case Study

The client, a leading multi-national office automation company, faced challenges with integrating its distributors and resellers into its service chain, which led to rising support costs and inadequate service levels. They needed a centralized system for monitoring device consumables and health to enable proactive management. HCL was engaged to address these pain points and help transform their business model.

HCL implemented a comprehensive service delivery platform featuring customer management, reseller management, and remote monitoring functionalities. This solution provided capabilities for customer lifecycle management and automated service notifications. The results were significant, reducing time-to-market by 40% and achieving $100 million in cost savings within the first 15 months, ultimately enabling the client to gain a competitive advantage.