Case Study: Broad Range Of Financial Services Providing Bank achieves end-to-end channel transformation and enhanced customer experience with HCL

HCL Helps The Client With End-To-End Channel Transformation To Delight Its End Customers

The bank, headquartered in Dublin, partnered with HCL to transform how it connects with retail, commercial and agricultural customers after facing a complex technology topology, high maintenance costs, slow time to market, difficulty introducing change and limited real‑time information. HCL delivered end‑to‑end channel transformation using technologies and services such as Java Spring, IBM WebSphere Message Broker, Web and Mobile Application Development, Kiosk and Branch Desktop Development, integration services and contact center consulting.

HCL implemented an integrated multichannel platform across web, mobile, kiosks and branch channels (features included quick transfers, balance and transaction views, e‑statements, mobile top‑up, fraud/AML capabilities and a branch workbench), improving channel capability, enabling self‑service and accelerating product launches. As a result, HCL helped the bank achieve quicker time to market, enhanced customer service and operational efficiency, enterprise‑wide fraud prevention, and a unified view of the customer for ongoing channel optimization.