Case Study: a leading provider of document management solutions in EMEA achieves faster, standardized operations with HCL

Leading Provider Of Document Management Solutions In EMEA - Customer Case Study

A leading provider of document management solutions in EMEA, a global leader in the printing industry, faced performance issues with its disparate national sales organizations. These challenges, including disparate business processes and a complex application landscape, were intensified following an acquisition by a Japanese conglomerate. The customer engaged HCL to help standardize its applications and build a more efficient, high-performing organization across all its geographies.

HCL provided a comprehensive solution that included business process blueprinting, implementation, and application development and maintenance. Their work, both pre- and post-acquisition, involved defining standardized processes, customizing the Order to Cash and After Sales Service functions, and implementing an Intermediate Platform for the merged entities. The results for the customer included a 7-10% reduction in process cycle times, a 40% improvement in financial reporting speed and accuracy, and a 36% saving on support costs through a new shared service center.