Case Study: Global Healthcare Organization achieves 27% improved device uptime and reduced field-visit costs with HCL's IoT WoRKS

Implementing IOT Enabled Connected Hospital Strategy

HCL Technologies partnered with a US-based global healthcare organization that needed to accelerate innovation for connected products, improve aftersales service, create usage‑based revenue streams, and reduce costly field visits. The client adopted HCL’s IoT WoRKS offering and Platform Acceleration Suite (PAS) to implement a connected‑hospital/remote‑monitoring strategy and deliver consistent gateway‑to‑cloud user experiences.

HCL Technologies implemented an end‑to‑end integrated IoT stack—combining high‑quality remote‑monitoring components, PAS accelerators for gateway and cloud apps, and support for remote installation and monitoring—to enable closed‑loop connectivity and machine‑data insights. The solution eliminated paper storage costs, increased device uptime by 27%, reduced field‑visit costs by 18%, and enabled nearly 5,000 additional medical‑device sales worldwide.