Case Study: US Based Food Services Distributor achieves 200% faster mobile transactions and 25% cost savings with HCL

HCL Successfully Delivers E2E Managed Testing Services For E-Commerce And Mobility For US Based Food Services Distributor

The US-based food services distributor, a large CPG company with nearly $19B in revenue and more than $13B in online sales, needed a comprehensive independent validation of its e-commerce web portal and mobile apps. The client faced integration requirements with key business partners and had no prior automation, agile testing, or cloud-based testing in place. HCL was engaged to address these gaps using services such as Perfecto Mobile Cloud, HCL Mobile/Performance Lab on Hire, and tools including HP UFT and HP ALM QC.

HCL implemented end-to-end onshore/offshore testing—functional, automation, performance, and ETL—leveraging device-side profiling, network analysis, a hybrid automation framework, and a Mobile Lab on Hire. The engagement delivered measurable impact: 200% average increase in mobile transaction performance, 1,200 defects found in an e-commerce release, 71% automation coverage for e-commerce apps, 25% cost savings from reuse and automation, and HCL now represents 44% of the client’s QA workforce with an 18:82 onsite-offshore model.