Case Study: US-based national provider of wireless voice, messaging and data services achieves rapid partner onboarding, sub-10-minute activations and 5-minute annual downtime with HCL's Retail Service Platform

US Based National Provider Of Wireless Voice, Messaging And Data Services - Customer Case Study

A national provider of wireless voice, messaging, and data services faced high maintenance costs, months-long partner onboarding, poor in-store experiences, scattered data, low maintainability, and aggressive growth targets (3x subscribers, 5x systems in four years, 10x transactions, and 3 billion messages per day) while needing to reduce unplanned downtime. HCL was engaged and deployed HCL’s Retail Service Platform to modernize the architecture and enable service-oriented business processes.

HCL’s solution created a reusable, service-based architecture that accelerated partner integrations and operations: partner integration time fell from three months to 2–3 weeks, activation time dropped from 30 minutes to under 10 minutes, and unplanned downtime was cut from seven days to five minutes per year. The deployment delivered 600 reusable services across eight silos and now monitors 3 billion messages daily, demonstrating significant agility and measurable operational impact.