Case Study: Global CPG Enterprise achieves IT operations simplification and up to 50% reduction in manual intervention with HCL DRYiCE

Global CPG Enterprise Reduces Manual Interventions By 50%

GLOBAL CPG COMPANY engaged DRYiCE to address a sprawling, overlapping portfolio of IT monitoring, management and automation tools that led to slow, error-prone event resolution, excessive manual steps, and limited management visibility and control.

DRYiCE re‑engineered the IT architecture and deployed phased modules for monitoring, machine learning, IT process automation and analytics, consolidating tools, enabling automatic ticketing and reducing noise. The solution reduced manual intervention in key IT processes by up to 50%, sped up MTTR, improved IT CSAT, and delivered enterprise-wide dashboards and unified reporting for greater visibility.