Case Study: a major telecom operator in Belgium achieves 3G launch leadership and lower operating costs with HCL

Europe’s Leading Telecom Operator Partners With HCL To Stay Ahead Of The Competition

A major European telecom operator in Belgium, a Fortune 500 company, faced challenges with unmet KPIs, delayed projects, a growing backlog of trouble tickets, and the need to maintain low operational costs. To stay ahead of the competition, they partnered with HCL to build a more agile IT infrastructure and overcome these technical and business obstacles without altering their core operating model.

HCL implemented a comprehensive solution, providing 24/7 network operations, management, and support for 2G and 3G core and access platforms. This included network design, migrations, and performance management. The engagement delivered significant business benefits for the customer, including sustainable cost reduction, increased market share from faster technology deployment, and high network availability. A key result was HCL enabling the operator to become the first in Belgium to successfully roll out 3G services.