Case Study: Leading Insurance Provider achieves 45% operating-cost reduction with HCL's employee benefits management solution

Leading Insurance Provider - Customer Case Study

HCL worked with a leading U.S. multinational insurance and financial services provider that was struggling with non‑standardized HR and benefits processes, rising HR operating costs from turnover, inadequate disaster recovery and security planning, limited local talent, fragmented data for analytics, and seasonal volume spikes. HCL addressed these challenges through its Business Services offering, including benefits administration, payroll, workforce administration, recruitment and staffing.

HCL implemented a rigorous, rationalized delivery platform with maker/checker quality controls, regular reconciliations, an integrated process framework and Six Sigma/LEAN interventions. The solution reduced operating costs by 45%, cut avoidable errors by 78%, lowered payroll delays/adjustments by 62% and reduced the impact of seasonal spikes by 30%, while improving transaction quality and processing throughput for measurable operational and financial gains.