Case Study: Office Automation Product And Services Company achieves 40% faster time-to-market and $100M cost savings with HCL's Replenishment Management Solution

Office Automation Product And Services Company - Customer Case Study

The client, an American multi‑national office automation product & services organization, faced rising support costs, inadequate service levels, and the need to integrate distributors and resellers while centralizing consumables reporting and device health monitoring. HCLTech’s IoT WoRKS was engaged to address these challenges with a replenishment management and service delivery solution.

HCLTech’s IoT WoRKS implemented a service delivery platform with customer and reseller management, remote device monitoring, global alerts/visualization, onboarding, revenue and settlement capabilities, and automated service notifications. The solution cut time‑to‑market by 40% and delivered about USD 100M in cost savings in the first 15 months, while improving device management and enabling new software‑based and managed services.