Case Study: Global Provider of Integrated Financial Services achieves cost-per-policy reduction and major operational efficiencies with HCL

Innovative Ways To Delivery Value From Cost Per Policy Reduction

Client is a global provider of integrated financial services based in the United States that faced slow policy change delivery due to legacy systems and a highly manual policy publishing process. HCL was engaged (over a 13+ year relationship) to address these constraints using its Modern Application Development and Application Support capabilities to modernize policy publishing.

HCL built a .NET-based, tool-driven converter and a unified policy publishing platform that enabled concurrent processing across policy administration systems, reduced manual work and streamlined document management. The solution delivered measurable gains: 40% fewer run-job failures, 25% faster failure resolution, a 20% reduction in inventory and a 50% improvement in documentation production efficiency, driving significant cost-per-policy reductions for the Client.