Case Study: Global Biotechnology Company achieves streamlined laboratory processes with HCL LIMS solutions

Streamlined Processes For A Large Biotechnology Client With HCL LIMS Solutions

The Large Biotechnology Client, a global biotechnology company based in Cambridge, engaged HCL to implement end-to-end laboratory automation using LabWare LIMS (including Stability Manager, Inventory Manager and Lot Manager) and to provide development, incident management and change-control support across US and Europe. The primary challenge was correctly interpreting varying Pharmacopoeia business requirements and configuring the LIMS to meet those regulatory and laboratory needs.

HCL addressed the issue by organizing internal trainings on pharmacological terms and the pharma validation process, building a documented functional knowledge base, and delivering proactive support—deploying a Citrix Server Monitoring tool that automatically reports unresponsive servers. These HCL-led actions streamlined processes, improved LIMS configuration accuracy, enabled faster incident response across time zones, and helped prevent application outages through immediate alerts.