Case Study: a global CRO pharmaceutical company achieves automated lab solutions and paperless compliance with HCL LabWare LIMS

Global CRO Pharmaceutical company - Customer Case Study

A leading global pharmaceutical contract research organization (CRO) faced challenges in enhancing and integrating multiple LabWare LIMS modules to support its diverse laboratory processes. The client needed to customize workflows, establish seamless data exchange between different vendor systems, design complex reports, and ensure compliance with strict FDA regulations. They partnered with HCL to address these complex lab automation and integration needs.

HCL implemented a tailored solution, working on numerous change requests and developing multiple business logic templates and Crystal Reports. The vendor successfully delivered two major, bug-free releases, which automated lab solutions and enabled features like sample tracking, a paperless environment, and complete data auditing. The results made the client confident in HCL's capabilities, leading to plans for future collaborative work on further enhancements.