Case Study: Largest Carriers Of Workers Compensation Insurance Company achieves faster claims processing, reduced litigation and 50% lower IT support costs with HCL

One Of The Largest Carriers Of Workers Compensation Insurance Company - Customer Case Study

One of the largest Carriers of Workers Compensation in the State of Missouri engaged HCL to modernize claims process management and improve turnaround time, market share and customer satisfaction by replacing in‑house claims, policy and billing systems with packaged applications (area of engagement: claims processing time).

HCL used an Agile/SCRUM implementation to build system interfaces, perform legacy data conversion and cleaning, tune performance, migrate systems and implement testing processes. HCL’s solution reduced claim cycle time, cut litigation for lost‑time claims by 5%, decreased bill keying time by 35% and lowered internal IT enhancements and support costs by 50%, delivering measurable operational and cost improvements.