Case Study: a leading U.S. pharmaceutical company achieves 99.997% payroll accuracy with HCL's payroll solution

A Leading Pharmaceutical Company Achieves 99.997% Accuracy In Payroll Admission With Help From HCL’s Solution Portfolio

The customer, a leading U.S. pharmaceutical company, was struggling with high costs and inefficiency in its payroll processing. The challenges included using multiple vendors across 11 countries, disjointed systems, and a lack of operational effectiveness. They engaged vendor HCL to address these issues.

HCL implemented a multi-pronged solution portfolio, which included evolving the Target Operating Model and streamlining multi-vendor operations into a single SLA framework. This resulted in significant benefits for the client, including a 44% reduction in annual payroll costs and a drastic improvement in payroll processing time. Most notably, HCL's solution achieved 99.997% accuracy in payroll delivery for the client.