Case Study: Leading Global Manufacturer Of Elevators, Escalators And Automatic Doors achieves supply chain and systems optimization with HCL

Leading Global Manufacturer Of Elevators, Escalators And Automatic Doors - Customer Case Study

The customer, a leading global manufacturer of elevators, escalators and automatic doors, was an established SAP user struggling with fragmented factory processes, inconsistent SAP adoption, manual forecasting and supply‑chain risks across Europe, Asia and North America. They engaged HCL to harmonize their applications landscape, extend standard SAP capabilities (QWs project) and rapidly deploy process improvements while accommodating parallel SAP consolidation and new factory roll‑outs.

HCL delivered a coordinated SAP enhancement and rollout—implementing Demand Management, Material Forecasting, capacity‑aware production scheduling, Order Engineering Workbench (OEWB), a Shipping Assistant, cycle counting, portal dashboards and a Deployment Control Table—together with factory‑by‑factory change management. The HCL solution replaced bespoke tools, automated forecasting and shipping, standardized production orders and reporting, improved capacity and resource utilization, reduced manual effort, shortened lead times, increased transport consolidation (lowering transport cost and CO2 per unit) and accelerated time‑to‑benefit while minimizing regression testing and business disruption.