Case Study: a market-leading global information services company achieves global IT transformation and cost reduction with HCL

Business Aligned IT Transformation For A Leading Business Information Services Company

The customer, a market-leading global information services company, faced challenges from a decentralized and federated IT structure, which led to duplicated processes, overlapping systems, and high operational costs that hindered global expansion and business agility. To drive transformation, they partnered with vendor HCL to centralize operations through a Global Shared Services model and to outsource core application management and development.

HCL implemented a comprehensive, five-year engagement to support and maintain over 200 back-office applications globally. The solution involved standardizing processes and tools, executing a seamless transition, and establishing a new operating model. HCL delivered substantial cost reduction, faster request turnaround, and higher customer satisfaction, enabling the client to reinvest savings into further business transformation projects.