Case Study: US-based Clinical Laboratory Provider achieves 70% faster database conversions and $2.6M+ value with HCL

Clinical Laboratory Provider - Customer Case Study

HCL worked with a US‑based corporation that provides clinical laboratory services (a Fortune 500 company with $7.5B revenue) that struggled with widely dispersed laboratory data, regulatory reporting and validation, variable demand for niche skills like MUMPS/Cache, maintaining program control while offshoring, and pressure to reduce costs and improve service delivery. HCL proposed its TTU (Technical Training Unit) comprehensive training structure and InterSystems Cache–focused services to address these issues.

HCL implemented the TTU training system, developed tooling (Cache Migration Assist, HL7/XML parser, Cache Query Builder), set up an offshore cross‑functional test lab, integrated patient exchange, and introduced a Co‑Process model and Cache CoE best practices (unit testing framework, ECP, Cache Monitor). The engagement delivered measurable impact: a web B2C launch in a new geography, a custom MUMPS analyzer, MUMPS→Cache migration with ~1,400 routines converted, automated EMR interface conversion that cut TAT by 70%, year‑on‑year benefits of ~10% for four years, and over $2.6M in value beyond the contract. HCL led the implementation and drove these outcomes.