Case Study: a leading global home furnishing retailer improves forecast accuracy and cuts inventory costs with HCL's JDA supply chain solutions

HCL Helps A Global Furniture Retailer Rejuvenate Its Supply Chain Using JDA Supply Chain Solutions

The customer, a leading global home furnishing retailer, faced significant supply chain challenges including high costs, poor visibility, and a complex forecasting model that could not support its growing operations. To address these issues, the retailer partnered with vendor HCL to leverage the JDA Supply Chain suite of solutions, aiming to rejuvenate its global supply chain.

HCL implemented and managed a comprehensive solution, establishing a Center of Excellence to provide ongoing support, upgrades, and performance tuning for the JDA platform. This included migrating the systems to newer versions, developing a custom integration layer, and optimizing the infrastructure. The results for the client were substantial, including a 5-7% improvement in forecast accuracy, an 8-12% reduction in global inventory costs, and a 10% year-on-year productivity gain, all while lowering the total cost of ownership.