Case Study: American Soft Beverages streamlines IT operations and SAP transformation with HCL

American Soft Beverages (Non-Alcoholic) Drink Company - Customer Case Study

The customer, an American soft beverages (non-alcoholic) drink company, was facing significant IT complexities. Its many applications were on outdated technology platforms that suffered from performance issues and hindered the adoption of new mobility solutions. With multiple time-and-material vendors, a lack of standardization, and a high cost of IT, the function was unable to deliver proactive business value. HCL was engaged to provide a comprehensive managed services solution.

HCL implemented an end-to-end industrialized ITIL-based support model, consolidating IT systems into a single SAP instance and providing 24x7 service desk support. The solution included transitioning 100% of applications support from multiple vendors with zero business disruption in just 30 days. HCL also successfully completed a large 18-month SAP transformation project to consolidate multiple business units on-time and on-budget, fundamentally improving the customer's IT efficiency and value delivery.