Case Study: Leading Player in the Regulated Lottery Market achieves $2B revenue, 15% transaction uplift and 10% TCO reduction with HCL's Enterprise Series platform

Leading Player In The Regulated Lottery Market - Customer Case Study

HCL partnered with a leading player in the regulated lottery market that needed a strategic technology roadmap and a modernized applications portfolio. The customer required an Enterprise Series platform for POS, central system and back-office suites that could handle up to 280 million transactions daily (500 million on peak days), 4-second transaction processing, 99.997% uptime and zero security breaches, despite lacking a credible product baseline for greenfield implementations.

HCL implemented and re‑architected an Enterprise Series platform—modularizing back‑office applications, migrating from Jam/Panther to a Java/J2EE web platform, enabling central-system web services, and creating a reusable product baseline and performance testing strategy. The initiative generated $2 billion revenue for the customer (and about $100 billion for state/national lotteries), enabled a 15% increase in transactions over comparable periods, cut total cost of ownership by 10%, reduced time‑to‑market by 20%, and improved operational efficiency and maintainability by ~20%, while decoupling systems to support future B2B services.