Case Study: World's Leading Provider of HR Solutions achieves IT consolidation and $10M cost savings with HCL

World's Leading Provider Of HR Solutions - Customer Case Study

A Fortune Global 500 company and world’s leading provider of HR solutions (the Customer) faced fragmented IT after decades of expansion and acquisitions: multiple vendors and contracts, legacy infrastructure, disparate data centers and limited flexibility in incumbent outsourcing arrangements. Seeking efficiency, operational agility, IaaS-based business alignment and cost optimization, the Customer invited HCL to consolidate and transform its IT under a single, flexible outsourcing model that included pay-by-use IaaS, a finance-lease for network/security, and consumption-based storage and backup.

HCL delivered a rapid, flexible second‑generation outsourcing engagement: centralizing a North America service desk that now handles >12K calls/month, rolling out branch desktop/server support to 187 locations, executing a 100% asset refresh and implementing IaaS and finance-lease models. HCL’s approach enabled a smooth transition in under 11 months, improved operational efficiency and service quality, and delivered an estimated USD 10 million in contract value savings.