Case Study: a leading health plan achieves 30%+ productivity gains with HCLTech's integrated delivery model

Leading Health Plan cuts IT costs 15-20% with HCL

The client, a leading health plan, faced a fragmented vendor ecosystem and internal inefficiencies that increased costs and stalled strategic initiatives amid rising external pressures. To overcome this, they partnered with HCLTech to streamline IT service delivery and drive transformation.

HCLTech implemented an integrated delivery model featuring a factory approach, smart workforce governance, and an automation-first strategy infused with GenAI. This solution delivered substantial results, including over 30% productivity gains, 40% automation in key areas, and a 15-20% annual cost reduction for the health plan.