Case Study: a large publishing conglomerate accelerates digital transformation and cost savings with HCL

Large Publishing Conglomerate - Customer Case Study

The large publishing conglomerate faced falling profits and a need to aggressively optimize operating costs while increasing operational efficiencies. To accelerate innovation and digital readiness, it chose HCL to outsource functions including application support, product engineering, and helpdesk and business operations.

HCL implemented a well-structured engagement methodology and delivered a wide range of solutions, from a common web content management system to a new digital authoring platform and e-book production workflows. The results included reducing e-book production costs from $3500 to $150, saving over $5 million annually in paper procurement, and increasing online B2B ordering by 366% from $150 million to $700 million. HCL's partnership helped the client achieve significant process standardization, faster time to market, and relentless cost optimization.