Case Study: Leading Global Specialty Chemicals Company achieves $24M+ in IT savings and transforms IT operations with HCL

Leading Global Specialty Chemicals Company - Customer Case Study

The customer, a leading global specialty chemicals company (NYSE/Euronext-listed, ~USD 2.0Bn revenue), faced IT limitations—low productivity, limited resource capacity, insufficient support coverage and the need to restructure IT for a proposed divestiture. They selected HCL to provide broad IT outsourcing and transformation services, including application and infrastructure management, SAP services on an HCL‑hosted private cloud, and HCL’s iGDM transformation methodology.

HCL implemented a global target operating model with 24x7 operations, ITIL‑aligned service delivery on MTaaS, SAP realignment and DC consolidation, plus tools like HCL MyDashboard and ServiceNow. The program delivered one‑time and recurring benefits in excess of USD 24M, improved first‑call resolution and customer service experience, predictable/sustainable costs, guaranteed service coverage, higher productivity and faster divestiture readiness—results attributed to HCL’s integrated delivery and transformation approach.