Case Study: Leading Provider of Commerce Technologies achieves unified omnichannel customer experience and boosted sales with HCL

HCL Helps A Leading Provider Of Commerce Technologies Improve Its Customer Experience

HCL worked with a leading provider of commerce technologies, omnichannel operations and marketing solutions that develops and runs online shopping sites for brick-and-mortar brands and retailers. The customer needed to reduce time to market, unify the customer experience across channels and geographies, increase access to market and inventory turns, and deliver higher margins to its clients.

HCL delivered 24/7 application support via a dedicated Offshore Development Centre, an “Omnichannel Commerce in a box” for rapid deployment, integrations with payment and marketplace partners (PayPal, Bill Me Later, marketplaces), in-store pickup/ship modules, IP and automation frameworks, and comprehensive QA and digital-marketing services. As a result, HCL enabled peak holiday performance, managed a 5 million–SKU catalog, drove over $100M in client revenue on Cyber Monday with 1M+ orders (OPM 2300+), and supported 45 million orders / 145 million units shipped while accelerating speed to market.