Case Study: Global Supply Chain Management Company achieves 1.25M+ in cost savings with HCL’s centralized SSC procurement transformation

Increasing Profitability For A Global Supply Chain Management Company

HCL partnered with a global supply chain management company, a major supplier of process control solutions for the semiconductor industry, to address significant procurement challenges. The customer faced a volatile business environment with a decentralized order fulfillment process, high-value low-volume purchases, and difficulties in managing supplier lead times and returns, all of which impacted operational efficiency and cost.

To solve this, HCL implemented a centralized shared services center (SSC) and standardized global procedures. The solution included deploying the TOSCANA-SCORP platform for contract and purchase order management. This initiative delivered substantial results, including over $1.25 million in cost savings, a reduction in past-due orders from 45% to under 3%, and an improvement in purchase order confirmation rates from under 30% to over 95%, while achieving 100% of its 219 service level agreements.