Case Study: One of the UK’s leading pensions and employee benefits specialists cuts pension operations costs with HCL

One Of The UK’s Leading Specialists In Pensions And Employee Benefits - Customer Case Study

One of the UK’s leading specialists in pensions and employee benefits was facing declining profitability and high operational costs for its customer services. To address these challenges, the company decided to outsource its IT transformations and partnered with HCL, specifically engaging their Modern Application Management services to modernize its legacy systems and administration processes.

HCL transformed the client's legacy systems onto the ALPS platform for annuity administration and took over numerous day-to-day processing tasks. This solution, which included significant process re-engineering and automation, resulted in a greatly reduced operational cost, improved quality, and a dramatic decrease in turnaround time from five days to just one.