Case Study: Global Healthcare Company achieves 25% cost reduction, operational efficiency and improved customer experience with HCL's omni-channel B2B hybris solution

HCL Tech Provides Cost-Effective Hybris Omnichannel Solution To A Global Healthcare Company

The customer, a global healthcare major, needed a cost‑effective B2B omni‑channel web shop to let customers order pharmaceuticals online and via mobile, after traditional phone/fax systems caused poor transparency, fragmented order data and weak customer experience. HCL implemented the solution, using the hybris B2B accelerator and hybris managed services to deliver a rapid, scalable omni‑channel platform.

HCL delivered end‑to‑end implementation with real‑time SAP integration via REST, batch/hot‑folder imports for legacy order data, SOLR search tuning and a customized hybris B2B admin cockpit for hierarchical order approvals. Deployed on hybris managed services, the solution improved user experience, increased average order value potential, delivered operational efficiency and scalability, and enabled better data consolidation — driving an estimated ~25% reduction in costs and a considerable revenue uplift.