Case Study: a leading automotive services provider achieves faster Oracle Fusion access with HCLTech conversational AI

A Leading Automotive Services Provider lowers Oracle licensing costs with HCL

a leading automotive services provider faced challenges with its Oracle Fusion system, as finance and procurement users needed quicker access to invoice and purchase requisition information. Navigating the system for routine queries was inefficient, and providing full Oracle access created unnecessary licensing costs. HCL addressed this by developing a conversational AI solution integrated through Oracle Integration Cloud (OIC).

The solution implemented by HCL provided an intuitive conversational interface, enabling faster information retrieval. It used a lightweight Oracle role to lower licensing costs and preserved all existing security controls. The results included faster access to information, consistent search results aligned with the Oracle UI, and a flexible framework for future expansion to other Oracle modules.