Case Study: American Pharmaceutical Company achieves 27% TCO reduction with HCL Application Managed Services

Transforming To Managed Services With ALT ASM

An American pharmaceutical company, one of the world's largest, faced significant challenges managing its complex IT operations. The client was dealing with hundreds of purchase orders, numerous disparate SLAs, and a lack of unified reporting, which created risks of service disruption and inefficiency. They sought a strategic partner to transform their delivery model and drive innovation. HCL was engaged to address these challenges using its ALT ASM solution for Application Managed Services.

HCL implemented its ALT ASM framework to provide integrated, streamlined managed services. The solution included a 24x7 triage team, process harmonization across all global divisions, a live metrics dashboard for transparency, and a focus on automation and value creation. This transformation resulted in a 27% reduction in total cost of ownership, over 99.5% system availability, and 100% response SLA compliance. HCL's partnership delivered predictable, high-quality service and end-to-end ownership of the client's IT landscape.