Case Study: US-Based Financial Services Company achieves 85% defect reduction and 50% faster time-to-market with HCL

US-Based Financial Services Company - Customer Case Study

HCL worked with a large US-based Financial Services Company that needed faster time-to-market, higher quality, and help adopting agile ways of working across offshore and nearshore teams. The client wanted offshore involvement in release planning, role-based agile certifications, and 100% compliance with agile ceremonies; HCL introduced Agile 2.0, an Offshore Agile Lab and tools like Rational Team Concert to support the transformation.

HCL implemented a distributed Scrum model, an Offshore Agile Lab, Proxy Scrum Masters, an Agile Academy for role-based training, and engineering practices (CI, automated testing, pair programming) to move quality left. As a result HCL drove an 85% reduction in defects (from 12,000 to 2,000), a 50% faster time-to-market, a sixfold increase in UI screens, 40+ services enabled (three times the non‑agile rate), and nearly 500 engineers organized into Agile Tribes.