Case Study: Leading Oilfield Services Company boosts user productivity and cuts development waste with HCL UX & Process Transformation

UX And Process Transformation For An Oil And Gas Major

HCLTECH.COM partnered with a leading oilfield services player—one of the world’s largest oilfield services organizations with revenues over $35B and a presence in 85+ countries—that was undertaking the largest global SAP digital transformation in its history. The customer needed a scalable, persona-based UX approach to make employees more productive and to simplify use across diverse roles and technology stacks during the SAP rollout.

HCLTECH.COM implemented a User Experience and Process Transformation program by creating a UX Center of Excellence, embedding UX teams with core solution design/build teams, and delivering UX strategy, research & design, mentoring and governance. The solution standardized design and reduced rework across the SAP ecosystem, producing measurable results: improved user productivity, reduced development waste and design risk, lower training and support costs, higher end-user satisfaction, and realized process-improvement KPIs and ROI.