Case Study: One of the World's Leading Telecom and Media Companies achieves operational excellence and customer experience transformation with HCL

One Of The World’s Leading Telecomand Media Company - Customer Case

One of the world's leading Telecom and Media Company engaged HCL to help manage and modernize its FiOS interactive applications and digital media content delivery platform. The customer needed a partner to take concept-to-deployment, improve performance and code quality, reduce certification cycle times, integrate new channels and enable cost optimization and customer experience transformation.

HCL delivered a managed services model that included a production-like Independent Test Lab in Chennai, an integrated ITL portal, automation tools (Code Review, Record & Replay), and end-to-end program and project management for application development, certification and support. HCL’s approach cut certification cycle time by about 62%, accelerated time-to-market by 30%, improved transparency and flexible resource management, and enabled rapid, reliable rollouts of high‑traffic widgets (e.g., Olympic and Barbie) to millions of users.