Case Study: Largest Security Software Product Company achieves 120% response-time improvement and streamlined quote-to-order with HCL

HCL Helps A Large ISV Improve Visibility Automating Quote-To-Order Process

One of the largest security software product companies (an ISV) faced disjointed, manual quote-to-order processes across regions that caused poor sales visibility, inconsistent discounting and approvals, lengthy multi-page Siebel workflows, and high support costs. HCL was engaged to redesign the quote-to-order process, modernizing the nine-year-old Siebel implementation and integrating with SAP, OPA BPM and .NET components to deliver a consistent, scalable solution.

HCL implemented a unified web-based quoting system that synced pricing with SAP, automated approvals and channel incentive programs, enabled one-page quoting (with mobile approval), and added real-time opportunity-to-order reporting and collaboration. The HCL solution delivered measurable gains: a 120% improvement in response time, 50% improvement in system performance (with a 30% query response boost via “Star Transformation” optimization), lower TCO, faster approvals and improved forecast accuracy.