Case Study: dsm-firmenich achieves faster innovation and higher satisfaction with HCLTech's product-aligned operating model

DSM-firmenich boosts CSAT by 87% with HCL

DSM-firmenich, a global leader in nutrition, health and beauty formed from a merger, faced challenges from legacy systems and siloed operations that hindered its digital strategy. To accelerate innovation and unify its operations, the company partnered with HCLTech to embrace a product-aligned operating model.

With support from HCLTech in agile enablement, DevSecOps and cloud-native solutions, dsm-firmenich achieved a remarkable transformation. The measurable outcomes included a 93.8% increase in employee satisfaction, an 11-month reduction in time-to-market, an 87% rise in CSAT scores, and a 75% faster incident response.

DSM-firmenich