Case Study: a leading global airline operator in APAC achieves 60% portfolio reduction with HCL Prizm®

Leading Global Airline Operator In APAC - Customer Case Study

The client, a leading global airline operator based in the APAC region, faced significant IT challenges including a lack of visibility into its sprawling application portfolio, highly siloed support teams, and poor service delivery leading to high user dissatisfaction. They partnered with HCL, who leveraged its Prizm® tool, to conduct an Application Portfolio Assessment aimed at rationalizing and modernizing their IT landscape to reduce costs and improve efficiency.

HCL's solution provided a complete analysis of the airline's applications, assessing their technical, functional, and financial health. This process delivered enhanced visibility and agility, resulting in substantial measurable benefits including a 60% reduction in the application portfolio, a 75% reduction in the legacy footprint, and over a 25% reduction in IT spend, fundamentally transforming the customer's operational efficiency.