Case Study: Leading Departmental Store Chain achieves seamless multi-channel retailing and expanded e-commerce with HCL

Leading Departmental Store Chain - Customer Case Study

The customer, a leading chain of departmental stores with 301 stores across four brands, needed to expand e-commerce and enable multi-channel retailing. They engaged HCL Technologies to select the best e-commerce platform, evaluate packages, advise on build‑versus‑buy decisions, and define a practical multi‑channel strategy and implementation roadmap.

HCL Technologies’ consultants assessed the existing platform, captured detailed functional and technical requirements, performed build‑vs‑buy and fit‑gap analyses, evaluated vendor packages with a proprietary multi‑channel evaluation framework, and delivered UI specifications plus technical and functional architectures. As a result, HCL Technologies accelerated the multi‑channel roadmap, helped the retailer select the right e‑commerce platform with an optimized total cost of ownership, and expedited solution definition—saving critical time and dollars through its “re‑engineer, reuse and retire” approach.