Case Study: a specialty big box retailer consolidates warehouse management systems with HCL

HCL Helps In The Consolidation Of WMS For A Specialty Big Box Retailer

A specialty big box retailer faced the challenge of bringing its eCommerce fulfillment center in-house after terminating a contract with a third-party logistics provider (3PL). The retailer needed to transition its Warehouse Management Systems (WMS) from the 3PL to its own control in the shortest time possible without creating dependencies on its other legacy systems. To meet this strategic goal, the retailer engaged HCL for its expertise in WMS and business process consulting.

HCL conducted a detailed analysis of the retailer's existing fulfillment processes and its customized Manhattan WMS. Based on this, HCL developed a comprehensive migration plan that enabled the retailer to successfully bring operations in-house. This solution minimized time, risk, and business disruption, with the first distribution center rollout completed within a six-month period. The project not only achieved the client's strategic goal but also served as a model for consolidating other global warehouses onto a unified fulfillment platform.