Case Study: Leading Provider Of Commerce Technologies achieves enhanced WMS‑Storefront integration and significant cost savings with HCL

HCL Helps The Client Enhance Operations And Outcomes With Its Existing Digital Commerce Capabilities

The client, a leading provider of commerce technologies and omni‑channel operations with over 500 customers and USD 1Bn in revenue, had standardized on Magento for e‑commerce but lacked adapters to integrate Magento with its WMS, ERP and third‑party customization partners. HCL was engaged to resolve these integration gaps and improve the client’s WMS‑storefront capabilities.

HCL built a Magento fulfillment adapter and custom Magento extensions—catalog mapping, product master feeds, order management, RMA and additional inbound/outbound modules—to connect Magento Enterprise with the client’s “Direct Connect” WMS interface. The HCL solution enabled seamless WMS‑storefront integration, a smoother end‑customer experience, significant transition cost savings from the new Magento web store leveraging existing WMS/fulfillment, and measurable cost reduction and business growth.