Case Study: a leading utility company reduces headcount and unplanned outages with HCL managed services

HCL Helped A Leading Utility Company To Reduce Headcount By 15% And Unplanned System Outages By 80%

The customer, a leading utility company serving Michigan, faced challenges with high IT operational costs and unplanned system outages. Needing to reduce its total cost of ownership and fund new Smart Grid projects, it partnered with HCL to transition from an in-house IT model to a more accountable, SLA-bound managed services framework.

HCL implemented industrialized managed services using its mature frameworks and established a local development center. This solution successfully reduced the customer's headcount by 15% over three years and cut unplanned outages by 80%. Additionally, HCL's automation efforts shortened the financial close cycle by 40% and delivered significant implemented value, all achieved with zero business disruption during the transition.