Case Study: World’s Leading Music Company achieves 25-30% Opex savings and operational excellence with HCL

One Of The World’s Leading Music Company - Customer Case Study

The client, one of the world’s leading music companies and the fourth largest recorded music business globally, needed to better align IT with core business priorities—improving visibility, optimizing the supply chain, and reducing Opex under flat IT budgets—while supporting royalties, master data and rights, artist launches and new revenue channels. HCL was engaged under a total IT Outsourcing Managed Services agreement and served as a committed transformation and innovation partner across those workstreams.

HCL implemented a fixed-price Change the Business approach, redeploying Opex savings from Run the Business into transformation activities and building a market-leading Transformation group within IT to drive cost optimization, agility and innovation. The engagement delivered measurable impact: Opex savings of 25–30%, an 18% improvement in operational efficiency over five years, increased revenue through new channels such as sync licensing, and higher throughput for the same spend.