Case Study: a Swiss multi-national pharmaceutical company boosts GLIMS efficiency with HCL

Swiss Multi-National Pharmaceutical Company Creates Value Through HCL’s GLIMS Services

The customer, a Swiss multi-national pharmaceutical company, faced challenges with its Global Laboratory Information Management System (GLIMS), including inefficient manual processes for inspection lot and material master mapping, a high volume of support tickets due to user knowledge gaps, and performance issues increasing turnaround times. The company engaged vendor HCL to address these pain areas and support the strategic application.

HCL implemented an automated solution for inspection lot and material master mapping, which reduced the associated business workload by 80% and 90% respectively. They also created a knowledge base for users, significantly decreasing the ticket ratio, and addressed performance issues by installing an additional load-balanced server, which greatly improved turnaround time. HCL successfully managed the application support and executed key upgrades without business interruption.