Case Study: a US-based multinational automobile manufacturer improves vehicle performance and customer satisfaction with HCL cloud-enabled remote vehicle diagnostics

Multinational Automobile Manufacturer - Customer Case Study

The customer, a US-based multinational automobile manufacturing company, was facing challenges with slow vehicle diagnostics, high lag times in corrective actions, and lower customer satisfaction. This led to a need for an updated, real-time database of vehicle performance. To address this, they partnered with vendor HCL and its IoT WoRKS service.

HCL implemented a cloud-enabled remote vehicle diagnostic solution. This involved the near real-time collection and transmission of diagnostic data to a central server, where an analytics engine processed the information to generate alerts and notifications. The solution made performance data available to manufacturers, dealers, and users, and enabled third-party services. As a result, HCL helped the customer achieve a 25% enhancement in vehicle performance, a 30% increase in customer satisfaction, and a lowered cost of ownership through advance corrective actions.