Civica

Civica is a market leader in specialist systems and business process services that help organisations to transform the way they work. Through experienced people who understand service delivery, the Group applies software, managed services and outsourcing to help customers streamline their activities.

Case Studies

Showing 250 Civica Customer Success Stories

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Intelligent automation and technology-based innovation

1st Central logo

People-centred management takes off at AAF International

AAF International logo

Transforming criminal record checks for AccessNI

AccessNI logo

Activate Learning supports growth and generates efficiencies with Civica REMS

Activate Learning logo

Admiral Insurance makes customer complaints hassle-free

Admiral Insurance logo

Civica is delivering a workforce management solution for Anchor

Anchor logo

How Civica delivered digital transformation for the Animal and Plant Health Agency

Animal and Plant Health Agency logo

Civica teams up with beta site for costs management project

Anthony Gold Solicitors logo

25 years and still going strong for Avon Partnership Occupational Health Services

Avon Partnership Occupational Health Services logo

Empowering customers with online revenues and benefits services

Basildon Council logo

Civica Helps Basingstoke & Deane Borough Council To Overcome Resource Squeeze

Basingstoke & Deane Borough Council logo

Experienced OnDemand Staff Give Bath & NE Somerset Council Flexibility And Expertise

Bath and North East Somerset Council logo

Beckfoot Oakbank School streamlines HR and payroll management

Beckfoot Oakbank School logo

Civica pilots smart technology in Belfast parks

Belfast City Council logo

Supporting their members and the NHS through private pathways, with access to affordable healthcare

Benenden Health logo

Using capacity and demand data to deliver better, safer care to communities in North Wales

Betsi Cadwaladr University Health Board logo

Civica delivers control of property portfolio for Birmingham

Birmingham City Council logo

Blackburn increases Household Enquiry form response rate using mobile Canvasser App

Blackburn with Darwen Borough Council logo

Using technology to revolutionise community healthcare in Blackpool

Blackpool Teaching Hospitals NHS Foundation Trust logo

Blaser Mills Solicitors selects Civica

Blaser Mills logo

Civica provides complete council management for Poole's legal and democratic services

Borough of Poole Council logo

Bostik streamlines management of the employee lifecycle

Bostik logo

Brenntag automates paper processes and speeds up billing with TranSend ePOD

Brenntag logo

Briggs Marine embark on compliance and employee development voyage with the Agylia LMS

Briggs Marine logo

Integrated working with Prescient+ and Outlook add-in for Bristol Council

Bristol City Council logo

BACP sees 20% average monthly growth in member engagement with learning and CPD

British Association for Counselling and Psychotherapy logo

This top international school saved time and money with the Parago asset management system

British School of Paris logo

Removing manual scheduling from community teams to free up clinicians to focus on patient visits

Bromley Healthcare logo

Civica's Cloud Optimisation service helps Buckinghamshire County Council maximise the benefits and minimise the risk of cloud adoption

Buckinghamshire County Council logo

Buckinghamshire County Council calls on Civica’s technology expertise

Buckinghamshire County Council logo

Centralised management with easy mobile asset tracking helps academy fulfil its accounting obligations

Burntwood School logo

With thousands of blood tests to be taken each year, Civica Scheduling makes it easier for clinicians and patients

Cambridgeshire Community Services NHS Trust logo

Supporting Camden Clinical Commissioning Group to deliver Citizens’ Panels

Camden Clinical Commissioning Group logo

Campbells Prime Meat Ltd to implement Civica’s TranSend ePOD app and cloud management software to automate delivery process and improve operational visibility

Campbells Prime Meat logo

Maximising Council Tax income for East Kent Services

Canterbury City Council logo

Care City supports carers to reduce long-term health conditions with Agylia App

Care City logo

Efficient housing asset management at Cartrefi Cymunedol Gwynedd

Cartrefi Cymunedol Gwynedd logo

Catholic Education Northern Territory helps bridge the gap for remote schools with Civica Education Suite

Catholic Education Northern Territory logo

Parago cloud operations management software reduces workload and provides peace of mind for school leaders

Cayman Islands Ministry of Education logo

The CDA Group Ltd revolutionises delivery service with Civica TranSend ePOD and Route Compliance

CDA logo

Central Coast Council streamlines accounting process with Civica's Authority Financial Solutions

Central Coast Council logo

Central Northern Regional Library automates reporting processes with Civica’s SpydusManager

Central Northern Regional Library logo

CIM CPD engagement doubles in one year with Civica Learning

Chartered Institute of Marketing logo

Cheltenham streamlines revenues and benefits processes to give customers more choice

Cheltenham Borough Council logo

Remote work made easy for Cheshire West and Chester's legal team

Cheshire West and Chester Council logo

Digital bedside ordering solution provides £180,00 annual cost saving

Chesterfield Royal Hospital NHS Foundation Trust logo

Giving a voice to communities fighting global poverty using iCasework

Christian Aid logo

City of Cincinnati increased revenues by $500,000 through Civica’s Authority Tax

City of Cincinnati logo

Youth development staff save 45 hours a week with better digital tool

City of Greater Geelong logo

North Canton cuts its report-processing time in half with Civica

City of North Canton logo

Civica gives the City of Ravenna new Authority to drive process improvement

City of Ravenna logo

The Stonnington Library and Information Service fine-tunes its community focus after streamlining operations with Spydus

City of Stonnington logo

A survey panel to represent the residents, workers and businesses of Sydney

City of Sydney logo

Driving rapid take-up of online public services with cost and convenience benefits across the board

City of Wolverhampton Council logo

York Council switches from disparate systems to integrated bespoke Prescient software

City of York Council logo

TranSend ePOD and Route Planning eliminates paper processes and cuts delivery time by 60%

Cladco Profiles logo

Cx creates a single view of tenant and property information for Clanmil Housing

Clanmil Housing logo

How Clarence Valley Regional Libraries use analytics to increase community engagement and confirm collection cost/benefits

Clarence Valley Regional logo

CLEAN chooses TranSend to create a personalised delivery service and drive operational efficiencies

CLEAN logo

Civica has transformed compliance at Co-op Academies Trust’s 32 sites

Co-op Academies Trust logo

Helping the College of Policing to share and collaborate across 90 police organisations

College of Policing logo

Upgrading the travel experiences with efficient complaints

Collinson logo

Cormar Carpets implements Civica TranSend proof of delivery cloud software for improved visibility and control

Cormar Carpets logo

Automation accelerates HR and payroll processes at Cottage Delight

Cottage Delight logo

Coventry City Council Secures Better Service at Lower Cost By Choosing Civica OnDemand

Coventry City Council logo

Creed Foodservice helps customers comply with food safety legislation

Creed Foodservice logo

Cwm Taf Morgannwg University Health Board (CTMUHB) district nurses outline how they’ve implemented Civica Scheduling to great effect

Cwm Taf Morgannwg University Health Board logo

Smoother HR and payroll processes at Daikin Applied

Daikin Applied (UK) logo

Laying the foundations for high-quality Business Intelligence reporting at DAS

DAS logo

Day Aggregates takes HR administration to the next level

Day Aggregates logo

Supporting employees with modern and engaging digital learning content such as immersive videos and gamification

Deloitte logo

Denbighshire County Council transitions to an all-digital future

Denbighshire County Council logo

Department of Health Northern Ireland - Customer Case Study

Department of Health Northern Ireland logo

Modern.Gov helps Devon and Somerset Fire and Rescue Service automate time consuming processes

Devon & Somerset Fire & Rescue Service logo

Dorset County Council makes charges fairer for adult social care

Dorset County Council logo

Transforming driver licensing services for the Driver & Vehicle Agency

Driver & Vehicle Agency logo

Corporate car pool keeps Dumfries & Galloway Council moving

Dumfries & Galloway Council logo

A Single Person Discount review adds £342,000 to Durham County Council's coffers

Durham County Council logo

Ealing Council makes citizen data its ally in the fight against fraud and error

Ealing Council logo

CostMaster enables cost savings at the East Kent Hospitals University NHS Foundation Trust

East Kent Hospitals University NHS Foundation Trust logo

Deploying cloud library management software as part of a new consortium-led approach

East Renfrewshire Culture and Leisure logo

The Fund is Delighted with Civica’s Integrated Pensions Administration Solution UPM

East Riding Pension Fund logo

Eastbourne Borough Council Digital Transformation Drives Savings of £3m

Eastbourne Borough Council logo

Edinburgh City Council increases council tax collection year on year

Edinburgh City Council logo

Streamlining the Environment Agency’s waste management with national online system

Environment Agency logo

Migrating a strategically important Document Management Service to SharePoint Online

Environment Agency logo

Erewash Streamline Planning Process with Cx Planning Register

Erewash Borough Council logo

Civica boosts efficiency and effectiveness at Fife College with integrated MIS solution, REMS

Fife College logo

Building a Truly Mission Critical solution for the Foreign & Commonwealth Office

Foreign & Commonwealth Office logo

Agylia provides the Foreign, Commonwealth & Development Office with global learning reach

Foreign & Commonwealth Office logo

Civica Learning provides FCDO with global learning reach

Foreign, Commonwealth & Development Office logo

Professional, slick and delivers maximum efficiency

Frimley Health NHS Foundation Trust logo

Genius Foods looks to the future with HR innovation

Genius Foods logo

Delivering greater costing insights for Gloucestershire Health and Care NHS Foundation Trust

Gloucestershire Health and Care NHS Foundation Trust logo

Agylia LMS supports Grant Thornton’s client learning offering

Grant Thornton logo

Civica helps Gravesham migrate seamlessly to the cloud, embed strong SAM cost governance, and keep users supported

Gravesham Borough Council logo

CarelinkAir and CarelinkGo, the perfect solution for Guide Dogs NSW/ACT's mobile workforce

Guide Dogs NSW/ACT logo

Civica’s Carelink Suite comes out on top as best-of-breed client service management solution for Guide Dogs NSW/ACT

Guide Dogs NSW/ACT logo

Gympie Regional Council renovating their digital infrastructure with Civica Authority

Gympie Regional Council logo

Habitus delivers new learning initiatives to employees across Denmark with Agylia

Habitus logo

Hamilton City Council expanding Authority across the business to reach its goals

Hamilton City Council logo

Modern.Gov helps Harpenden Town Council with aim to halve paper consumption by 2020

Harpenden Town Council logo

Civica Learning delivers onboarding programmes to staff and volunteers at headspace Denmark

headspace Denmark logo

Supporting the victims of serious crime for Her Majesty’s Prison and Probation Service

Her Majesty’s Prison and Probation Service logo

Helping Highways England Keep The Nation’s Road Network Safe and Free Flowing

Highways England logo

Housing Plus Group makes a successful transition to transformational HR

Housing Plus Group logo

Hughes increases deliveries by 10% with TranSend

Hughes logo

Delivering outsourced revenues and benefits services for Hull City Council in a 7 Year partnership

Hull City Council logo

Out-of-hours contact centre supports the residents of Hull

Hull City Council logo

IDS goes live with Cx Housing in just nine months

Industrial Dwellings Society logo

Moving the IBD from a paper solution to online marking in just six weeks

Institute of Brewing & Distilling logo

IMarEST empowers professional development with the Agylia LMS

Institute of Marine Engineering, Science & Technology logo

Civica's FreightPac streamlines complex logistics and customs processing for freight forwarder ITM

International Trade Management Ltd logo

Supporting Interserve to streamline catering solutions to benefit their clients

Interserve logo

Ipswich Libraries click n’ collect with Spydus APIs

Ipswich Libraries logo

Civica Occupational Health increases OH efficiencies at Isle of Wight NHS Trust

Isle of Wight NHS Trust logo

IU5 needed an asset management system that would work efficiently at scale

IU5 logo

Britain's largest independently owned civil enforcement agency relies on CivicaCollect to underpin its operations

Jacobs Enforcement Agents logo

Carelink drives transformation for KARI, enabling better wholistic care management for vulnerable clients

KARI logo

Parago helps rapidly growing multi academy trust get to grips with asset management saving them time and money

Kent Catholic Schools Partnership logo

Civica successfully completes remote deployment of Coroners software at Kent County Council

Kent County Council logo

Civica helps Kingsbridge Educational Trust centralise their finances

Kingsbridge Educational Trust logo

Managing the transition to Universal Credit at Lambeth Council

Lambeth Council logo

Saffron helps Lancashire County Council transform school catering operations

Lancashire County Council logo

Langley Park Learning Trust supports growth with Education FinancialsLIVE

Langley Park Learning Trust logo

A single view of patient data reduced 25% of returned mail

Future-proof asset estate valuation for this growing multi-academy trust

Lion Academy Trust logo

Authority Finance drives improved visibility and better reporting for Logan County Auditor’s Office

Logan County logo

Revenues and benefits contact centre supports Enfield residents

London Borough of Enfield logo

Harrow Council Reduces Customer Services Budget

London Borough of Harrow Council logo

Harrow Transforms Its Parking Services in Partnership With Civica

London Borough of Harrow Council logo

London Borough of Redbridge - Customer Case Study

London Borough of Redbridge logo

Improving public service experience with Civica’s Spydus Library Management System

London Borough of Richmond upon Thames logo

Tower Hamlets modernises canvass process with Xpress Mobile Canvasser App

London Borough of Tower Hamlets logo

London Legacy Development Corporation - Customer Case Study

London Legacy Development Corporation logo

A more efficient housing benefit service at Luton Borough Council

Luton Borough Council logo

Utility billing made easy for Madison Suburban Utility District

Madison Suburban Utility District logo

Civica Election Services helps MCC introduce online voting for members

Marylebone Cricket Club logo

Maury Regional Health creates the patient “golden record” using Civica’s next-generation EMPI solution

Maury Regional Health logo

Helping Mears deliver better care in every community

Mears logo

Melton’s customer-centric approach to Council services improves customer request time and reduces Council costs with business workflow improvement

Melton City Council logo

Parago provides an efficient and more cost-effective assessment management system that proved to do a lot more than expected

Meridian Trust logo

Managing conflicts of interest declarations at Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust logo

Midlands and Lancashire CSU exceed their recruiting targets and delivery using Trac

Midlands and Lancashire Commissioning Support Unit logo

Mihomecare Increase Compliance of Visits By 35%

MiHomecare logo

Marine Learning Alliance College deliver degrees without internet with Agylia

MLA College logo

A trusted solution to manage assets across multiple schools using Paragos asset management systems

MSD Wayne Township logo

Cx transforms tenant services, supports mobile working and streamlines processes for Muir Group

Muir Group logo

CarelinkGo saves time, money and increases quality of client care at Multitask

Multitask logo

How National Highways help to keep UK roads safe in winter

National Highways logo

A digital workplace, powered by Microsoft 365, is set to transform ways of working, operational effectiveness, and information management at NICE

National Institute for Health and Care Excellence (NICE) logo

Civica transforms Nationwide’s understanding of Online Banking Activity

Nationwide logo

Civica designs and delivers highly-rated mobile banking app for Nationwide Building Society

Nationwide logo

Natural Resources Wales Uses CRM to Modernise The Legacy

Natural Resources Wales logo

Facilitating hospital discharge and reducing avoidable admissions is a focus of Neath Port Talbot’s integrated care team

Neath Port Talbot Council logo

A multi-channel helpline for Network Rail that's available day and night

Network Rail logo

Newark and Sherwood Council cuts costs and boosts efficiency with OPENRevenues

Newark and Sherwood District Council logo

NHBC streamlines complaint handling for homeowners

NHBC logo

Civica Declare and NHS Birmingham and Solihull ICB

NHS Birmingham and Solihull ICB logo

Civica Involve enables NHS Frimley CCG to collate community views on range of local services

NHS Frimley Clinical Commissioning Group logo

Civica transforms costing efficiency and engagement at NCIC

North Cumbria Integrated Care logo

Civica Experience helps North East Ambulance Service improve patient experiences across range of services

North East Ambulance Service NHS Trust logo

North Lanarkshire Council uses Civica’s Master Data Management to improve citizen satisfaction

North Lanarkshire Council logo

OnDemand Resource helps North Lincolnshire Council

North Lincolnshire Council logo

Delivering improved healthcare across the North West of England

North West Ambulance Service NHS Trust logo

NT Department of Education complete rollout of their next generation school management system

Northern Territory Department of Education logo

Nottingham University Hospitals NHS Trust - Customer Case Study

Nottingham University Hospitals NHS Trust logo

Orchard Care Homes improves quality & performance with Civica

Orchard Care Homes logo

A fast, flexible data collection platform for the world’s biggest banks

ORX logo

Overbury and Morgan Lovell fit out their workforce with learning resources using the Agylia LMS

Overbury and Morgan Lovell logo

Migrating to Civica OPENRevenues is helping Oxford City Council to streamline how it manages revenues and benefits

Oxford City Council logo

With Civica’s Master Data Management, prominent health plan significantly reduces costs

Pension Protection Fund - Customer Case Study

Pension Protection Fund logo

Full IT Infrastructure, High Security And Resilience All Delivered within DWP’s Strict Timeframe

PeoplePlus logo

Managed Services helping Peter Moyes school deliver on IT strategy

Peter Moyes Anglican Community School logo

Civica Election Services helps Poplar HARCA gain strong turnout for regeneration ballot

Poplar HARCA logo

Port Stephens Council streamlines its operations by connecting, sharing and using data efficiently with Authority

Port Stephens Council logo

WinDIP is more than an EDM for Portsmouth Hospitals NHS Trust

Portsmouth Hospitals NHS Trust logo

Preston City Council saves £12,000 per year by collaborating with Civica

Preston City Council logo

The Professional Golfers’ Association sees CPD engagement increase by over 170% with Agylia

Professional Golfers' Association logo

Qualifications Wales supports learners with flexible, user-focused system

Qualifications Wales logo

Reading Borough Council - Customer Case Study

Reading Borough Council logo

Library users in remote LGAs accessing services and resources equaling those of larger city libraries

Performance improvements, streamlined support and increased confidence with Civica's cloud-enabled software

Rochdale Borough Council logo

Civica delivers a more transparent, user-friendly and future-proofed approach to costing

Royal Berkshire NHS Foundation Trust logo

The Royal Botanic Gardens, Kew introduces innovative EDRMS to support its diverse operations

Royal Botanic Gardens Kew logo

Civica SLAM Invoicing saves the Trust over 23 hours processing time per month

Royal Brompton & Harefield NHS Foundation Trust logo

RSPCA moved to fully virtual AGMs using CESjoinIN and members have embraced the increased accessibility and quality of the user experience

RSPCA logo

SELMS Going from strength to strength through partnership with Civica Libraries

SELMS logo

Civica Technology At Heart of Sevacare’s Successful Growth Strategy

Sevacare logo

Simply Helping to transform client care with Civica’s Carelink

Simply Helping logo

Civica partners with Singapore Sports Hub to deliver its library’s full infrastructure, IT & BPO solutions

Singapore Sports Hub logo

SMART move by NZ libraries pays off

SMART Libraries logo

South Lakes Housing improves homes and services for tenants

South Lakes Housing logo

Using Managed SLAM saves time & increases efficiencies at South Tees Hospital NHS Foundation Trust

South Tees Hospitals NHS Foundation Trust logo

Service improvements and cost savings at the South Worcestershire Partnership

South Worcestershire Partnership logo

Southampton City Council streamline citizen engagement with Civica Digital360

Southampton City Council logo

Empowering the Southwark Council user experience over the last decade

Southwark Council Case Management logo

Civica at The Heart of Spelthorne Borough Council’s Flood Response

Spelthorne Borough Council logo

Transparent HR and payroll management at St Andrews Links

St Andrews Links logo

Staffordshire County Council transforms vehicle maintenance efficiency

Staffordshire County Council logo

Improving reporting and service delivery with a single citizen view

State of Alaska logo

OnDemand enables Stockport to cope with seasonal call surge

Stockport Council logo

Civica makes paperless office vision a reality for Stockport Council

Stockport Council logo

Transforming services at Stockport NHS Foundation Trust through Data. Information. Knowledge

Stockport NHS Foundation Trust logo

Winner of the Fighting Fraud Locally 2012 Award

Stoke-on-Trent City Council logo

Prescient+ super-user task force facilitiates Surrey Council's switch to paper-light hot desking office

Surrey County Council logo

Swale Borough Council ensures compliant document retention and disposal

Swale Borough Council logo

Xpress partners with Swindon Borough Council to deliver first fully digital register to be used in UK elections

Swindon Borough Council logo

TAFE Queensland - Customer Case Study

TAFE Queensland logo

Teign Housing improves customer services with Civica’s Cx tenant portal & CRM

Teign Housing logo

Telecommunications Equipment Manufacturer - Customer Case Study

Tesco Bank puts customers at the forefront of its complaint-handling strategy

Tesco Bank logo

Cell and Gene Therapy Catapult increases skills and career opportunities with Civica Learning

The Cell and Gene Therapy Catapult logo

The City of Cardiff Council transforms the way they work with Civica

The City of Cardiff Council logo

Secure Real Time Tracking of EU Referendum Votes for The Electoral Commission

The Electoral Commission logo

Delivering low risk interventions remotely with The Highland Council

The Highland Council logo

Delivering a secure platform for the Home Office which helps police forces collaborate

The Home Office logo

Adopting digital capabilities to facilitate hybrid library offering

The Japanese Association, Singapore logo

The Mid Yorkshire Hospitals NHS Trust - Customer Case Study

The Mid Yorkshire Hospitals NHS Trust logo

National Lottery Heritage Fund lays groundwork for a modern approach to grant funding with Civica’s investment management system

The National Lottery Heritage Fund logo

Civica's TranSend ePOD moves TPN’s 100+ members to the frontier of IT in the pallet network sector

The Pallet Network logo

Saffron helps The Professional Nursery Kitchen deliver efficient catering services to nursery schools

The Professional Nursery Kitchen logo

HR and payroll precision at The Tool Connection

The Tool Connection logo

Authority upgrade enhances efficiency of The Town of Victoria Park

The Town of Victoria Park logo

Thurlow Nunn Standen moves ahead with integrated HR and payroll

Thurlow Nunn Standen logo

Civica resolves Trowers & Hamlins three into one database challenge

Trowers & Hamlins logo

Trust in Learning Academies supports growth and transformation with centralised HR and payroll

Trust in Learning logo

Agylia team conduct MOD cyber security gaming research

UK Ministry of Defence logo

United Utilities reshapes its transport business with Civica Tranman

United Utilities logo

Understanding voter insights at University College London Hospitals NHS Foundation Trust

University College London Hospitals logo

University Hospital Southampton receive Staff Retention and Wellbeing Employer of the Year award

University Hospital Southampton NHS Foundation Trust logo

Civica Experience enables improved engagement with patients and families at University Hospitals of Derby and Burton NHS Foundation Trust

University Hospitals of Derby and Burton NHS Foundation Trust logo

Saffron provides The University of Edinburgh with a one stop catering management solution

University of Edinburgh logo

University of Exeter prioritises usability of a new HR system

University of Exeter logo

Cloud drives cost savings and innovation at the University of Roehampton

University of Roehampton logo

Supporting Verinovum’s data enrichment & integration to ACO, CIN and payer customers

Verinovum logo

The role of training and stakeholder engagement in successful app implementations

VMCH logo

Waltham Forest uses CivicaPay Mid-call to support payments by phone

Waltham Forest Council logo

Secure accredited infrastructure for a community rehabilitation company

Warwickshire & West Mercia Community Rehabilitation Company logo

Easy online access to planning applications for Waverley’s residents

Waverley Borough Council logo

Allowing all employees to access payslips and leave entitlements from their phones – anytime, anywhere

Wellington Shire Council logo

Wessex Water optimise sludge tankering logistics with TranSend mobile waste job management and integrated routing solution

Wessex Water logo

Civica MarkManager helps Western Australia School Curriculum and Standards Authority improve assessment standards with new secure online marking platform

Western Australia School Curriculum and Standards Authority logo

Boosting access to Auburn Hospital Antenatal Services through understanding and responding to patient experience

Western Sydney Local Health District logo

Wheatley Group streamline services and improve support for vulnerable tenants with Civica MultiVue

Wheatley Group logo

Wincanton signals commitment to digital innovation with TranSend delivery app deal

Wincanton logo

Wychavon District Council moves its finances to the cloud

Wychavon District Council logo

Yarra Plenty Regional Library chooses Spydus to build a library service - like no other

Yarra Plenty Regional Library logo

National park authority takes control of HR and payroll

Yorkshire Dales National Park logo

No matching case studies