Intelligent automation and technology-based innovation
1st Central
Matthew Dew
Customer Relations Manager

Civica is a market leader in specialist systems and business process services that help organisations to transform the way they work. Through experienced people who understand service delivery, the Group applies software, managed services and outsourcing to help customers streamline their activities.
Showing 250 Civica Customer Success Stories
1st Central
Matthew Dew
Customer Relations Manager
AAF International
Tracey Johnston
Payroll & Benefits Officer
AccessNI
Tom Clarke
General Manager
Activate Learning
Richard Durston
Director of Institutional Effectiveness
Admiral Insurance
Lianne Morgan
Customer Assurance and Complaints Manager
Anchor
John Paul
IT Director
Animal and Plant Health Agency
Kirsty Line
Manager and Product Owner
Anthony Gold Solicitors
David Marshall
Managing Partner
Avon Partnership Occupational Health Services
Basildon Council
Craig Beadle
Revenues and Benefits Technical Manager
Basingstoke & Deane Borough Council
Lucy Gallyer
Local Tax Team Leader
Bath and North East Somerset Council
Roy Cafferky
Telephony Operations Manager Customer Services
Beckfoot Oakbank School
Gillian Middlebrook
Finance Manager
Belfast City Council
John Kyle
Deputy Chair of Belfast City Council’s People and Communities Committee
Benenden Health
Sean Kelly
Complaints and QA Officer
Betsi Cadwaladr University Health Board
Tracey Boka
Betsi Cadwaladr University Health Board
Birmingham City Council
Blackburn with Darwen Borough Council
Sean Gambles
Business Development Officer
Blackpool Teaching Hospitals NHS Foundation Trust
Charles Peill
Service Co-Ordinator
Blaser Mills
Jonathan Lilley
Managing Partner
Borough of Poole Council
Liz Hall
Business Manager
Bostik
Manny Richter
HR Director
Brenntag
Fred Worle
Vice President, Supply Chain and Services
Briggs Marine
Andy Robertson
Training and Competence Manager
Bristol City Council
Jan Freeman
Practice Manager
British Association for Counselling and Psychotherapy
Rebecca Gibson
Member Resources Manager
British School of Paris
Matthieu Goblet
Information Systems Manager
Bromley Healthcare
Rob Clowes
Transformation Manager
Buckinghamshire County Council
Jon Brainch
Senior Technical Officer
Buckinghamshire County Council
Jon Brainch
Senior Technical Officer
Burntwood School
Christine Moore
Financial Officer
Cambridgeshire Community Services NHS Trust
Sarah Munroe
Service Manager
Camden Clinical Commissioning Group
Campbells Prime Meat
Stephen Sweeney
Finance Director
Canterbury City Council
Chris Blundell
Head of Shared Services
Care City
Cartrefi Cymunedol Gwynedd
Geraint Jones
Head of ICT
Catholic Education Northern Territory
Jeremy Howley
Manager Research and Development
Cayman Islands Ministry of Education
CDA
Chris Thomas
Operations Manager
Central Coast Council
Janine McKenzie
Executive Manager Transition & Business Performance
Central Northern Regional Library
Marian Bennet
Digital & Communications Librarian
Chartered Institute of Marketing
Kate Gardhouse
Director of Customer Experience, IT & Operations
Cheltenham Borough Council
Jayne Gilpin
Head of Revenues and Benefits
Cheshire West and Chester Council
Nicola Newton
Litigation Legal Officer
Chesterfield Royal Hospital NHS Foundation Trust
Kim Beevers
Facilities Manager
Christian Aid
Jenny Burns
Digital Advisor
City of Cincinnati
Ted Nussman
Tax Commissioner
City of Greater Geelong
Blake Edwards
Youth Development Coordinator
City of North Canton
Laura Brown
Finance Director
City of Ravenna
Mike Reynolds
City of Ravenna
City of Stonnington
Natasha Tsui-Po
Senior Team Leader, Library and Information Services
City of Sydney
City of Wolverhampton Council
Andy Hoare
Digital Transformation Programme Director
City of York Council
Jane Milthorp
Practice Manager
Cladco Profiles
Rachel Rogers
Marketing Manager
Clanmil Housing
Tom Potter
Digital Business Transformation Manager
Clarence Valley Regional
Martyn Williams
Team Leader (Collection and Reference)
CLEAN
Rob Peters
Site Direct
Co-op Academies Trust
Carol Mitisi
Head of Estates and Property
College of Policing
Kate Grady
NPIA POLKA Online Collaboration Team Manager
Collinson
Rachel Stanbridge
Customer Relations Manager
Cormar Carpets
Gary Mitchell
Distribution Manager
Cottage Delight
Gary Bowcock
IT Manager
Coventry City Council
Tim Savill
Head of Revenues and Benefits
Creed Foodservice
Rosie Ward
Technical Manager
Cwm Taf Morgannwg University Health Board
Daikin Applied (UK)
Wendy Peacock
Deputy Financial Controller
DAS
Joey Withers
Technical Data Warehouse Manager
Day Aggregates
Helen Morrell
HR Manager
Deloitte
Mat Tinker
Senior Learning Manager
Denbighshire County Council
Kelly Waterfield
Digital Records Bureau Manager
Department of Health Northern Ireland
Robin Swann
Health Minister
Devon & Somerset Fire & Rescue Service
Steve Yates
Democratic Services and Corporate Support Manager
Dorset County Council
Julie Caswell
Financial Support Manager — Adult and Community Services
Driver & Vehicle Agency
Pat Delaney
Director of Operations
Dumfries & Galloway Council
Harry Thomson
Head of Business, Support and Professional Services
Durham County Council
Cate Blackburn
Assessment and Awards Manager
Ealing Council
Kevin Griffin
Chief Architect
East Kent Hospitals University NHS Foundation Trust
Philip Cave
Director of Finance and Performance
East Renfrewshire Culture and Leisure
Scott Simpson
Head of Library & Information Services
East Riding Pension Fund
Paul Hawksworth
The Fund’s Principal Pensions Officer
Eastbourne Borough Council
Henry Branson
Senior Head of Infrastructure
Edinburgh City Council
Brian Murphy
Transactions Team Manager
Environment Agency
Chris Deed
edoc Project Manager
Environment Agency
Andrea Purdy
Data & Intelligence Manager — Environment & Business Environment Agency
Erewash Borough Council
Neil Webster
ICT Manager
Fife College
Wendy Brymer
Director, Planning & Performance
Foreign & Commonwealth Office
Simon Wood
Head of Crisis Management Department
Foreign & Commonwealth Office
Foreign, Commonwealth & Development Office
Frimley Health NHS Foundation Trust
Tina Kendall
OH Manager
Genius Foods
Stewart Ross
Business Systems Manager
Gloucestershire Health and Care NHS Foundation Trust
Sandra Betney
Director of Finance and Performance
Grant Thornton
Patrick Gallen
Partner - People and Change Consulting
Gravesham Borough Council
Darren Everden
Assistant Director for IT and Transformation
Guide Dogs NSW/ACT
Peter Day
Business System Implementation Manager
Guide Dogs NSW/ACT
Peter Day
Business System Implementation Manager
Gympie Regional Council
Rosemary Peters
Senior Business Analyst
Habitus
Jette Deltorp
Senior Vice President
Hamilton City Council
David Bryant
General Manger - Corporate
Harpenden Town Council
Carl Cheevers
Town Clerk
headspace Denmark
Kim Callesen
Centre Manager
Her Majesty’s Prison and Probation Service
Jim Barton
Deputy Director
Highways England
Colin Davies
Project Leader
Housing Plus Group
Helen Watkins
Senior HR Business Partner
Hughes
Mark Coleby
Service Director
Hull City Council
Daren Hale
Deputy Leader
Hull City Council
Andy Brown
City Customer Services and Transformational Manager
Industrial Dwellings Society
Suzanne Wolfe
Chief Executive Officer
Institute of Brewing & Distilling
Angus Steven
Chairman
Institute of Marine Engineering, Science & Technology
Paul James
Chief Operating Officer
International Trade Management Ltd
John Antoniou
Chief Executive Officer
Interserve
Alex Briggs
Head of Catering Services
Ipswich Libraries
Matt Pascoe
Library Business Services Manager
Isle of Wight NHS Trust
Steve Simmonds
OH Business and Operations Manager
IU5
Vince Humes
Director of Innovative Technology
Jacobs Enforcement Agents
Ben Quinn
Technology Director
KARI
Jake Wilson
Regional PSP Manager
Kent Catholic Schools Partnership
Mark Harris
Finance Director
Kent County Council
Angie Sanders
Group Service Development Officer
Kingsbridge Educational Trust
William Gordon
Chief Financial Officer
Lambeth Council
Miranda Feasey
Head of Assessments and Customer Centre
Lancashire County Council
Nigel Craine
Head of Schools & Residential Care Catering
Langley Park Learning Trust
Micon Metcalfe
Chief Operating Officer
Large Pacific Northwest Health Plan Provider
Lion Academy Trust
Logan County
Jack Reser
County Auditor
London Borough of Enfield
Geoff Waterton
Head of Service Assessment and collection services
London Borough of Harrow Council
Carol Cutlertion
Director of Business Transformation
London Borough of Harrow Council
Fern Silverio
Divisional Director - Collections & Housing Benefits
London Borough of Redbridge
Eddie Cross
Head of Transport Engineering Services
London Borough of Richmond upon Thames
Steven Liddle
Library Strategy and Perfomance Manager
London Borough of Tower Hamlets
Rob Curtis
Head of Electoral Services
London Legacy Development Corporation
Karisha Moodie
Head of IT Service Management
Luton Borough Council
Clive Jones
Revenues and Benefits Manager
Madison Suburban Utility District
Melissa Skipworth
Office Manager
Marylebone Cricket Club
Jamie Clifford
Assistant Secretary (Membership & Operations)
Maury Regional Health
Jim Parcel
Chief Information Officer
Mears
James MacDonald-Fawcett
Service Manager Applications, Implementations and Support
Melton City Council
Pamela Warwick
Business Transformation Manager
Meridian Trust
Pete Evens
Estate Area Manager
Mersey Care NHS Foundation Trust
Midlands and Lancashire Commissioning Support Unit
Hayley Hoskins
Senior Recruitment Manager
MiHomecare
James Hockley
Systems Development Manager
MLA College
Adam Corney
Commercial Director
MSD Wayne Township
Pete Just
Chief Operations and Technology Officer
Muir Group
Ian Whitwell
Assistant Director of Business Transformation and Technology
Multitask
Craig Bolton
IT Manager
National Highways
James Cross
Weather Information Services Project Sponsor
National Institute for Health and Care Excellence (NICE)
Nationwide
Richard Searle
Head of Channel Integration
Nationwide
Richard Searle
Head of Channel Integration
Natural Resources Wales
Greg Lawrence
NRW Lead Technical Architect
Neath Port Talbot Council
Jo Bradburn
Community Resource Team
Network Rail
Newark and Sherwood District Council
Phil Ward
Business Manager
NHBC
Shion Vassell
Procurement Business Partner
NHS Birmingham and Solihull ICB
Ross Tommey
Head of Governance
NHS Frimley Clinical Commissioning Group
Steve Manley
Head of Engagement
North Cumbria Integrated Care
Sarah Cooper
Lead Cost Accountant
North East Ambulance Service NHS Trust
Mark Johns
Engagement, Diversity and Inclusion Manager
North Lanarkshire Council
Peter Tolland
Chief Information Manager
North Lincolnshire Council
Stuart Towse
Financial Support Manager
North West Ambulance Service NHS Trust
Sam English
Chief Clinical Information Officer
Northern Territory Department of Education
Satpinder Daroch
Chief Information Officer
Nottingham University Hospitals NHS Trust
Carol Webster
Commissioning Information Officer
Orchard Care Homes
Deborah Johnson
Chief Financial Officer
ORX
Jackie Applegate
Chief Operating Officer
Overbury and Morgan Lovell
Nick Faith
Head of Training & Development
Oxford City Council
Shaun Butler
Revenues and Benefits Systems and Projects Team Leader
Pacific Northwest Health Plan
Pension Protection Fund
Sara Protheroe
Chief Customer Officer
PeoplePlus
Jon Quick
CIO
Peter Moyes Anglican Community School
Philip Cartwright
Business Manager
Poplar HARCA
Paul Dooley
Director of Estate Regeneration
Port Stephens Council
Juan Hernandez
Corporate Systems and Business Improvement Coordinator
Portsmouth Hospitals NHS Trust
Alison Welstead
HR Administration Officer
Preston City Council
Simon Neighbour
Environmental Health Manager
Professional Golfers' Association
Mark Skinner
Head of Business and Management Department
Qualifications Wales
Alison Standfast
Executive Director Finance & Corporate Services
Reading Borough Council
Les Nicholson
Corporate Fraud Manager
Regional Western Australia Library Consortium
Kimberley Stoney
Library Systems Coordinator
Rochdale Borough Council
Mark Barrett
Senior Accountant
Royal Berkshire NHS Foundation Trust
Roger Bovell
Head of Finance Systems & Costing
Royal Botanic Gardens Kew
Royal Brompton & Harefield NHS Foundation Trust
Helen Maguire
Head of Commercial Commissioning
RSPCA
Ray Goodfellow
Chief Legal Officer
SELMS
Simon Smith
Reading Libraries & Partner
Sevacare
Roger Booker
Chief Executive
Simply Helping
Angela Feery-Richards
Director
Singapore Sports Hub
Jin Teik Oon
Chief Operating Officer
SMART Libraries
Brian Anderson
Manager
South Lakes Housing
Paul Aitken
IT Manager
South Tees Hospitals NHS Foundation Trust
Steven Mason
Director of Finance
South Worcestershire Partnership
Jack Hegarty
Joint Chief Executive/Managing Director
Southampton City Council
Linda Bratcher
Contracts Performance Officer
Southwark Council Case Management
Duncan Ford
Technical Projects Officer
Spelthorne Borough Council
Linda Norman
Head of Customer Services
St Andrews Links
Ann Stuart
Human Resources Manager
Staffordshire County Council
Tony Richards
Engineering Manager
State of Alaska
Beth Davidson
State Health Information Technology Coordinator
Stockport Council
Sharon Basing
Team Manager
Stockport Council
Pauline Tarrant
Business Development Officer
Stockport NHS Foundation Trust
Stoke-on-Trent City Council
Paul Bicknell
Corporate Fraud Manager
Surrey County Council
Andrea Kilby
Legal Services Practice Manager
Swale Borough Council
Colin Gibbs
System Administration Assistant
Swindon Borough Council
Matt Box
Electoral Services Manager
TAFE Queensland
Simon Lewington
Manager of eLearning Services
Teign Housing
Telecommunications Equipment Manufacturer
Tesco Bank
Tony Murphy
Customer Outcomes Manager
The Cell and Gene Therapy Catapult
Stephen Ward
Chief Manufacturing Officer
The City of Cardiff Council
Keith Thomas
Recovery Manager
The Electoral Commission
Phil Tucker
Head of ICT & Facilities
The Highland Council
John Murray
Senior Environmental Health Officer
The Home Office
The Japanese Association, Singapore
The Mid Yorkshire Hospitals NHS Trust
Debbie Bently
Head of IT Clinical Systems
The National Lottery Heritage Fund
Tom Walters
Head of Research, Data and Insight
The Pallet Network
Mark Duggan
Managing Director
The Professional Nursery Kitchen
Jonathan Player
Managing Director
The Tool Connection
Hannah Hopkinson
HR Manager
The Town of Victoria Park
Ernie Prandl
Technology & Digital Strategy Manager
Thurlow Nunn Standen
Sue Edwards
Payroll Manager
Trowers & Hamlins
David Dixon
Finance Director
Trust in Learning
Sue Elliott
Director of HR
UK Ministry of Defence
United Utilities
Pat Nolan
Transport Manager
University College London Hospitals
University Hospital Southampton NHS Foundation Trust
Julia Smedley
Head of Occupational Health
University Hospitals of Derby and Burton NHS Foundation Trust
Sara Todd
Patient Experience Manager
University of Edinburgh
Rae Conn
Head of Catering Operations
University of Exeter
Lizzy Sones
Senior HR Advisor
University of Roehampton
Hiren Patel
Deputy Director - IT Services
Verinovum
Ryan Campbell
Chief Strategy and Information Officer
VMCH
Adi Buonowikarto
Business Analyst
Waltham Forest Council
Marcus Power
Resident Financial Services Manager
Warwickshire & West Mercia Community Rehabilitation Company
Linda Smith
ICT Manager
Waverley Borough Council
Paul Reeves
IT Project Manager
Wellington Shire Council
Mat Dyce
Coordinator Business Transformation
Wessex Water
Ashlea Lane
Head of Water Treatment
Western Australia School Curriculum and Standards Authority
Jenny Morup
Manager
Western Sydney Local Health District
Julianne Harvey
Julianne Harvey, Innovation and Redesign Project Lead
Wheatley Group
Lewis McGregor
Chief Technology Officer
Wincanton
Andrew Devere
Network Director
Wychavon District Council
Anita Fletcher
Team Leader (System Support and Exchequer)
Yarra Plenty Regional Library
Jane Cowel
Chief Executive Officer
Yorkshire Dales National Park
Hannah Clarke
Head of HR
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