Case Study: Rochdale Borough Council achieves seamless cloud migration, restored performance and £30,000 in savings with Civica Financials

Performance improvements, streamlined support and increased confidence with Civica's cloud-enabled software

Rochdale Borough Council, serving more than 210,000 people, is a long‑time user of Civica Financials (customer since 2008) and had rolled out the browser‑based solution to almost all staff. Running the on‑premise application created performance issues and business‑continuity risk because security patching and upgrades were restricted to tight windows, and austerity‑driven IT cuts and loss of specialist staff left the council struggling to maintain in‑house support.

Civica migrated Rochdale to its cloud‑managed Civica Financials (FinancialsLIVE) service, taking over infrastructure and support. The transition was seamless for about 800 users (no training required), immediately resolved performance problems, simplified support via the Civica service desk, and delivered roughly £30,000 of value — £20,000 saved on servers, up to £7,000 on IT support time and additional efficiency gains — while boosting confidence in the council’s broader cloud strategy.

Rochdale Borough Council

Mark Barrett

Senior Accountant