Case Study: State of Alaska achieves a single citizen view with Civica Master Data Management

State of Alaska creates a single citizen view across 10 data sources with Civica

The State of Alaska's Department of Health and Social Services faced a challenge in drawing value from its vast data to guide decision-making and improve citizen services. To achieve a true "single citizen view," the department selected Civica's next-generation Master Data Management (MDM) solution.

Civica implemented a Master Client Index (MCI) to provide a unique citizen ID, which was then integrated with 10 major data sources. This solution created a single view of citizens, allowing the state to identify those with the greatest need and improve service delivery for better coordinated care. As a result, Civica's MDM provided the State of Alaska with an up-to-date and accurate picture of every person served, enabling a holistic view of service provision costs and more joined-up services.

State of Alaska