Case Study: Orchard Care Homes achieves improved quality and performance with Civica Coldharbour

Orchard Care Homes improves quality & performance with Civica

Orchard Care Homes, a major provider caring for over 5,000 residents across England and Wales, faced rapid growth that exposed weaknesses in multiple legacy systems and inconsistent processes. To standardise operations, improve data integrity and support further expansion, Orchard Care Homes selected Civica’s Coldharbour Residential Care solution to replace disparate systems with a single, scalable group-wide platform.

Civica implemented Coldharbour (including biometric time and attendance and integrated transaction interfaces) to cover enquiry management, care and staff planning, contracts, timesheets, billing and payroll, centralising group operations and reporting. As a result, Orchard Care Homes saw increased occupancy levels, improved staff productivity and resource use, better local debt visibility, reduced clinical and compliance risk through real-time workflows, and more accurate pay calculations, with Civica’s solution delivering measurable operational and reporting improvements across the business.

Orchard Care Homes

Deborah Johnson

Chief Financial Officer