Case Study: Surrey County Council achieves paper‑light hot‑desking and cost savings with Civica's Prescient+

Prescient+ super-user task force facilitiates Surrey Council's switch to paper-light hot desking office

Surrey County Council’s legal services faced repeated budget cuts and a sharp increase in workload — including a 30% rise in child protection cases — and needed to reduce costs while improving case management. Already using Civica for time recording, the council sought a broader electronic solution and chose Civica’s Prescient+ to move away from paper files and streamline legal workflows.

Civica implemented Prescient+ with bespoke configuration, additional document bundling and matter management modules, and a super‑users task force that spent nine months preparing the rollout and created over 1,000 letter templates and precedents. The result: court bundle collation now takes a fraction of the time, staff access case records remotely enabling a paper‑light hot‑desking office (saving storage and desk space), improved search and uniform document formatting, and realised cost savings — with ongoing support and same‑day responses from Civica.

Surrey County Council

Andrea Kilby

Legal Services Practice Manager