Case Study: The Town of Victoria Park achieves greater efficiency and streamlined procurement with Civica Authority 7.1

Authority upgrade enhances efficiency of The Town of Victoria Park

The Town of Victoria Park, a local government serving about 38,000 residents in Perth’s southeastern suburbs, faced end-of-life software and support issues after using an older Civica platform for around 12 years. Needing up-to-date payroll reporting and better procurement visibility, The Town of Victoria Park chose to work with Civica to move to Authority 7.1 to resolve support gaps and meet legislative and operational demands.

Civica upgraded the council to Authority 7.1, delivering a more intuitive home screen, a centralised requisition view and one-click standing order processing while addressing integration challenges during the transition. The upgrade has driven measurable benefits—saving 104+ staff hours per year on requisitions and enabling fully digital, automated processes—demonstrating tangible efficiency gains from Civica’s solution.

The Town of Victoria Park

Ernie Prandl

Technology & Digital Strategy Manager